Regular-priced and sale merchandise:
Customers are eligible to return items for refund, exchange or store credit up to 14 days after delivery. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. We currently do not offer exchanges through our online portal. However for exchange requests please email Sovereigncollective17@gmail.com directly with your order number for specific instructions. There are no extensions on refunds and no exceptions will be made.
RETURN & EXCHANGE POLICY
Please allow up to 14 business days from the time you mail the return for our team to receive it and process the request. Refunds, exchanges or store credit for returns will be provided once the item has been received and inspected by our team. Failure to provide the item back in its original Vitaly branded packaging will result in a repackaging fee of £6. For all accessory returns, items must be unscratched, unscuffed, and otherwise undamaged. Sovereign is not accountable for items that are lost or damaged in the mail. Any return shipping fees are the responsibility of the customer. Upgraded shipping on orders is non-refundable.
We stand behind the quality of our jewelry with a Limited Lifetime Warranty our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. This warranty is valid for the duration of 6 months, beginning on the date of purchase from an authorized sovereign retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. To inquire if your jewelry is covered under this warranty, contact firstname.lastname@example.org with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized sovereign retailer. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver rings can be resized but will void warranty - please modify at your own risk.